CX Touchpoints Group

CX Touchpoints Group is a leading Customer Experience organization in Africa. We provide organizations and people with the tools and skills needed to develop and implement unique customer experience strategies.

We empower our clients and partners with the ability to develop customer-centric cultures, proactive and customer-focused teams, as well as processes and systems that create sustainable value for both the customers and the organization. We provide the tools needed to master customer experience at every stage of the customer life-cycle and the competencies needed by teams to do this.

Our mission is to transform customer service in Africa, through human capacity development and the adoption of customer experience technologies.