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This customer service course is for, whether face to face, over the phone or electronically. It is designed to help you manage your own feelings...
This day focuses on performance management as a continuous process that drives development. It looks at techniques that recognise and implement ...
We cover all the material from the one-day course, plus it gives you more time to practise new behaviours, tools and techniques. Tackle the frus...
Our popular line management course is suitable for newly appointed line managers, and those with experience who want to improve their effectiveness...
Find out what gets in the way of you being an effective communicator on our communication skills course. Learn a variety of tools and techniques...
Our coaching and mentoring training course is for people wishing to develop their coaching or mentoring skills at any level of business. We aim ...
In one form or another Presenting has become an intrinsic part of our business life. Whether it's a few colleagues around a table or 200 strange...
We all have to negotiate. Some we will win some we will lose. The principles are the same though. It can be hard, such as negotiating a new piec...
This course does exactly what it says on the tin - each delegate will look at themselves, the choices they make and what they could do differently....
One can easily argue that effective performance appraisals, coaching & counselling are more important in today's business environment than ever due...
The original "too nice for your own good" assertiveness course. The course focuses on making choices, including understanding that you have more...
What is resilience, and how can you build it? Resilience is the ability to bounce back from adversity. In our resilience building course, you...
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